State Farm® Insurance Agent Michael Dougan

"Always very helpful!"

"A truly excellent team of professionals that their expertise is matched just as much by their kindness and thoughtfulness. They have been very good to me and my family for many decades."

"We met with Tammy and it was great. She was very informative and nice to talk to."

"Amy was so easy to work with! If I could give 6 stars I would!"

"I trust them with all of our Insurance needs. Tammie does a great job in helping us with any needs. Much appreciated."

"I have been with Michael Dougan for 48 years and will never go anywhere else. This is a relationship, not just insurance coverage."

"The ladies at Michael Dougan's office are amazing!"

"Personal attention and sincerity. Always finds the needed information."

"I have been with State Farm for over 50 years. It is the only company of any type that I have dealt with and NEVER had a complaint about or problem with. Mike Duggan, agent, and staff are always pleasant, prompt and proficient. Cannot say enough positive things about them."

"Michael Dougan has been our home/auto and life insurance agent for over 40+ years. He is reliable, honest and Jill and Tammy are also the best!"

"Mike and his team are amazing. Always taken care of, no fuss. Quality service and personalized service. I’ve been in multiple accidents that weren’t my fault and never had to fight or even really wait on a payment/fix/rental. I have my renters insurance through them as well, and they were willing to help when the basement flooded. Great team. Won’t even look at other insurance agencies even if my payment would be cheaper. I’ll pay a little more for better/personalized service when I when I need it."

"Thank you Amy for always taking care of us!! Wonderful customer service anytime we have to call!!!"

"Thank for all your Jill for all your help. Hey, what ever happened to that Mike guy LOL, just kidding."

"Been with Michael Dougan (state Farm insurance) for over 35 years They have been good to help you."

"I’ve been with them for a long time before and now I went back to him and they always make sure they treat me good. I’m so blessed to be back with them. Never had a problem with them even when I left them before on the auto insurance have them with life insurance and everything else they are the best they are the truth and they make sure they get the job done for all their customers regardless of anything. They find a way to work through it. I’m so blessed to be back with State Farm"

"Tammy from your office at State Farm contacted me the other day about checking my home owners. I am really glad she did. I have been in contact with her this last week. Tammy, as your representative, did an excellent job! Talk about customer service, she rates an all time HIGH! She answered my questions in detail and in common language any person would be able to understand. She verified many of my thoughts and concerns. I have had my auto insurance with you for so many years so I have appreciated my relationship with State Farm. You have earned my trust. I didn't ever want to leave State Farm with my auto insurance, so I couldn't bundle insurance elsewhere. Anyways, Tammy got me a great rate saving me money for the year with some higher limits and since I have car insurance I will save additional money in a bundle. Technology came in handy in order for me to do this electronically so fast. A special thanks goes out to Tammy and to you MIke for having such a wonderful person representing you at State Farm."

"Always helpful staff and willing to do the work to solve any issues"

"The entire staff is amazing !!! Jill has helped and explained everything to me so I could understand. Thank you guys . Love y'all"

"BEAWARE! DO NOT TRUST! January 3, 2023, my husband suddenly passed away. He owned a house in Canton that he shared with my son. I live in AZ. He was planning to eventually move to AZ after retiring. Unfortunately, he passed away suddenly, although they would travel back and forth to visit AZ frequently. It was during one of those visits my husband died. I flew his body back to Canton for the funeral. Michael Dugan's office helped me deal with the life insurance policy and switched the automatic payments for the house insurance that had for years been coming out of our joint account to coming out of my personal account. I wanted the family home to remain insured. Because my son lived there and all of my husband's things were there including my son and my husband cars!!! During my interaction with the office, they were given the place of his death, and my contact imation. I have dealt with this office for years and on other occasions so it wasn't new information that I live in AZ. They've been billing me for years for our life insurance. Nevertheless, my son left Ohio for a couple of weeks for the birth of my first grandson. During his visit, someone broke into the house and stole items. Michaels's office immediately went into denial mode. Because apparently although my son lived there. I didn't.( nothing new) the house wasn't eligible for full coverage. Which is what my husband was paying for and the payment I took over.. As I stated they went into denial mode! In fact, Michael said “ I don't think we knew Sam died” impossible I told him! Because I was in your office! Your staff helped me with paperwork. I reminded him of a health issue he was going through at the time. I always trusted this office and dealt with them for many years! But the fact that they took money from me knowing they shouldn't have and then to cover by saying they didn't know my husband died! Is OFFENSIVE! It was fraudulent to take money from a grieving person who trusted that they were doing the right thing. Had no one broken into the house they would have continued to take my money dispite the knowledge that they shouldn't have been. MAKE no MISTAKE they are not like family and if you're not paying attention, YOU TO can be taken advantage of. Since the house wasn't eligible for full coverage. Which is what I was paying for. I requested my monthly payment be returned to me! It's FRAUD! No addendum was made to the policy or reduced payment because less was being covered. It's ridiculous. Stay AWAY! It will be my mission to bring awareness to fraudulent behavior from insurance companies."

"We were referred to Michael Dougan's office and boy am I glad we took that referral! We met with Michael and with Tammy Behm and they are top notch. Professional, friendly and Tammy really took the time to figure out the best policy for our family. We're now getting better coverage AND a lower rate!"

"Rates continue to go up and claim assistance continues to get worse"

"I would like to express my gratitude and thank all the employees as well as Michael, with a home matter I need help with. The group at State Farm are the best. They offered me many options as well as their kindness and friendliness. I would recommend them any one you know. They are the best bunch of people I have ever worked with. Again, thanks to all the ladies and Michael. A very happy, satisfied customer.....Valerie Ferguson"

"Everyone at this office goes above and beyond. Always gets back to you. Does what you need done and right THE FIRST TIME. Which is a rarity... Thanks you all for the great job you do. Tammy especially is my usual go to person and always does a great job. Don't know what I would do without her she really understands my needs."

"The ladies at this office Amy and Tammy are awesome. I went to their office with my car insurance bill from GEICO who I was with for 14yrs feeling like I was getting robbed and they set me a with a policy with better coverage than I was getting from my company at almost have the price. I would recommend these ladies to everyone. They are the best ever and made me a customer for life!!!!!!!!! Thank you Amy and Tammy !!!!!"

"My family has been insured with Michael for 25 years. Michael and everyone in the office have always been willing and able to help. It is truly rewarding to do business with people who are genuinely interested in helping you and your family. Thank you to everyone in the office."