State Farm® Insurance Agent Michael Dougan

"BEAWARE! DO NOT TRUST! January 3, 2023, my husband suddenly passed away. He owned a house in Canton that he shared with my son. I live in AZ. He was planning to eventually move to AZ after retiring. Unfortunately, he passed away suddenly, although they would travel back and forth to visit AZ frequently. It was during one of those visits my husband died. I flew his body back to Canton for the funeral. Michael Dugan's office helped me deal with the life insurance policy and switched the automatic payments for the house insurance that had for years been coming out of our joint account to coming out of my personal account. I wanted the family home to remain insured. Because my son lived there and all of my husband's things were there including my son and my husband cars!!! During my interaction with the office, they were given the place of his death, and my contact imation. I have dealt with this office for years and on other occasions so it wasn't new information that I live in AZ. They've been billing me for years for our life insurance. Nevertheless, my son left Ohio for a couple of weeks for the birth of my first grandson. During his visit, someone broke into the house and stole items. Michaels's office immediately went into denial mode. Because apparently although my son lived there. I didn't.( nothing new) the house wasn't eligible for full coverage. Which is what my husband was paying for and the payment I took over.. As I stated they went into denial mode! In fact, Michael said “ I don't think we knew Sam died” impossible I told him! Because I was in your office! Your staff helped me with paperwork. I reminded him of a health issue he was going through at the time. I always trusted this office and dealt with them for many years! But the fact that they took money from me knowing they shouldn't have and then to cover by saying they didn't know my husband died! Is OFFENSIVE! It was fraudulent to take money from a grieving person who trusted that they were doing the right thing. Had no one broken into the house they would have continued to take my money dispite the knowledge that they shouldn't have been. MAKE no MISTAKE they are not like family and if you're not paying attention, YOU TO can be taken advantage of. Since the house wasn't eligible for full coverage. Which is what I was paying for. I requested my monthly payment be returned to me! It's FRAUD! No addendum was made to the policy or reduced payment because less was being covered. It's ridiculous. Stay AWAY! It will be my mission to bring awareness to fraudulent behavior from insurance companies."

"We were referred to Michael Dougan's office and boy am I glad we took that referral! We met with Michael and with Tammy Behm and they are top notch. Professional, friendly and Tammy really took the time to figure out the best policy for our family. We're now getting better coverage AND a lower rate!"

"Rates continue to go up and claim assistance continues to get worse"

"I would like to express my gratitude and thank all the employees as well as Michael, with a home matter I need help with. The group at State Farm are the best. They offered me many options as well as their kindness and friendliness. I would recommend them any one you know. They are the best bunch of people I have ever worked with. Again, thanks to all the ladies and Michael. A very happy, satisfied customer.....Valerie Ferguson"

"Everyone at this office goes above and beyond. Always gets back to you. Does what you need done and right THE FIRST TIME. Which is a rarity... Thanks you all for the great job you do. Tammy especially is my usual go to person and always does a great job. Don't know what I would do without her she really understands my needs."

"The ladies at this office Amy and Tammy are awesome. I went to their office with my car insurance bill from GEICO who I was with for 14yrs feeling like I was getting robbed and they set me a with a policy with better coverage than I was getting from my company at almost have the price. I would recommend these ladies to everyone. They are the best ever and made me a customer for life!!!!!!!!! Thank you Amy and Tammy !!!!!"

"My family has been insured with Michael for 25 years. Michael and everyone in the office have always been willing and able to help. It is truly rewarding to do business with people who are genuinely interested in helping you and your family. Thank you to everyone in the office."

"I have had Michael as an agent for many years. He and his staff has always been awesome. Will never change!"

"Hello....I'm writing to let everyone know that having a policy with Mike and his girls is a very good experience....especially Jill...she is really exceptional in her work...she will really help you and fight for you if need be. So if you need insurance Mike Dugan and Mike's Angels is the way to go.....and Mike..I think you should triple Jill's Christmas bonus!! Merry Christmas!!!"

"Michael and Tammy are absolutely wonderful (along with the other staff, just don't remember their names)! Extremely patient with the many, many questions I've had over the past couple of months. I highly recommend them for their excellent service!"

"When you call Mike Dougan's office you are greeted by a person who is excellent at their job! I have never had a bad experience with Mike and his staff! Thanks for always being there!"

"Mike and his team have been helping me with my insurance needs for 20 years! They are always great to work with. Thank you!!"

"Michael and the girls are awesome to work with! Definately takes the pain of dealing with insurance out of the equation. Keep up the great work!!!"

"We have been so happy with everyone at this State Farm office. Always very attentive to all our concerns."

"I’m a long time customer, I’m always pleased with my service that I receive!"

"Mike and his team are great!"

"Best responsive insurance agents I have ever seen, 10 out of 10 would recommend to anyone!"

"Very happy with Mike and his entire team. They have done a great job with all of our insurance needs. Everyone is very professional, kind and attentive. We couldn’t be happier with their services!"

"Most polite and helpful girls at this office. Always there when we need them. The State Farm company has been very good to us would recommend anyone to use them for their insurance needs. Again the office staff at Mike Dougan’s office goes up and above with their customer service. Great bunch of gals"

"Michael and the ladies are such sweet hearts, they bend over backwards to work with you....i think it's been 30 some years I've been with them...love you kids"

"Michael , you and your team do such a great job, would be lost with out thanks for all the great years and many more to come"

"Best insurance guy around. I have never called an office where every single time the staff was so friendly until we started with Michael Dougan. They are so happy and friendly. Always remember me when I call which is so kind."

"I LOVE the Dougan team! The ladies (and Michael!) are helpful! Best in the city of Canton!"

"Mike's office has the best staff! They are always so kind and friendly! I have spent a good amount of time on the phone with Tammy and I absolutely love her!! Don't go anywhere else! Call them now!!"

"MIke has been our agent for over 20 years! He is an expert in all things insurance and an overall good man. Thanks Mike Dougan for your many years of service and for all you do for the community!"